Forward Deployed Engineer, Athena

About the role

Humaans builds an AI platform for HR, IT, Finance and Operations called Athena, which connects workflows across departments so organisations can act faster. As a Forward Deployed Engineer you will work alongside a Delivery Lead on a portfolio of Athena customers, staying with them from first deployment through ongoing expansion. You turn requirements into working, deployed agents and jobs and keep them running, and you sit closest to the customer.

Key responsibilities

• Work directly in the Athena codebase, building the tools, integrations and features each customer needs and shipping to production daily.
• Take requirements from the Delivery Lead, agree priorities, configure agents and jobs, connect integrations and add missing data.
• Write evals, QA every release and demo it to the customer with the Delivery Lead.
• Monitor agent performance, debug issues and fix the root cause, and answer technical questions from customers in their channel.
• Lead the technical and product side of customer calls, scope what's possible and explain how it works.
• Use production experience to identify each customer's next use case.

Required profile

• Multiple years of experience building production software, ideally in SaaS.
• Strong TypeScript knowledge and confidence building and debugging API integrations.
• Hands-on experience with LLM applications: prompting, tool calling, retrieval and evaluating model behaviour.
• Experience with authentication, authorisation and handling sensitive data across connected systems.
• Ability to take an ambiguous business process and turn it into a working, deployed solution.
• Proven track record of shipping work that made a real difference to customers.
• High ownership, early blocker surfacing, and comfort juggling several customers.

Required skills

• TypeScript
• LLM application development (prompting, tool calling, retrieval)
• Authentication and authorisation
• Helpful: HRIS, ATS, payroll, identity systems, onboarding/offboarding, agent orchestration, MCP, workflow automation, production monitoring, integration testing, AI evaluations

What we offer

• Market-leading compensation.
• 25 days paid time off plus public holidays.
• Share options with a 5-year exercise window.
• Quarterly team events and company offsites.
• Private health, vision and dental coverage.
• New MacBook and tools.
• Parental leave of up to 16 weeks for primary and 4 weeks for secondary.
• Learning and development budget.

The role is in-person, with the team in the office Monday to Thursday and most collaboration in person on Monday, Tuesday and Thursday.