Forward Deployed Engineer II (5951)

About the role

Shield AI is a venture-backed defense-tech company whose products include Hivemind autonomy software, aircraft and simulation technologies. Its Forward Deployed Engineers are technical, customer-facing problem solvers who help deploy Hivemind software in real-world environments. The role involves working with customers to understand their needs, providing technical support and training during deployment, and collaborating internally with engineering teams to develop and test new autonomy capabilities.

Key responsibilities

• Travel to customer sites about 30% of the time to support software integration and development.
• Become an expert user of the Hivemind enterprise software stack and its autonomy modules.
• Provide technical support and training to customers on using Hivemind.
• Develop AI and autonomy applications using the Shield AI enterprise software development kit.
• Support the sales team with pre-sales activities such as demos, conferences and immersions.
• Assist with post-sales deployment and integration of Shield AI software products.
• Develop and maintain technical documentation and training materials.
• Help customers debug software and API integration issues.
• Work with the product engineering team to address customer feedback and improve products.

Required profile

• Bachelor's degree in Engineering, Computer Science or a related field with 2+ years of industry experience, or a Master's degree with 1+ year of experience.
• Strong technical background in software engineering.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Preferred: experience in defense, aviation, autonomy or robotics; prior customer-facing solutions, application or sales engineer role; experience in a fast-paced startup environment; advanced degree in robotics or autonomy.

Required skills

• Modern C++ programming
• Software engineering