Front Desk Agent – Luxury Hotel London

About the role

Join the iconic Jumeirah Carlton Tower in Knightsbridge as a Front Desk Agent, delivering warm, personalised service to guests in a landmark luxury hotel.

Key responsibilities

• Greet guests warmly, using their names whenever possible.
• Register arrivals, collect full details, and ensure accurate data entry.
• Assist guests to their rooms, explain in‑room amenities and promote food & beverage outlets.
• Handle luggage, make reservations when the Reservations team is unavailable, and uphold the hotel’s credit policy.
• Maintain high standards of appearance and behaviour in line with Jumeirah’s brand.

Required profile

• Excellent interpersonal and communication skills, both face‑to‑face and over the phone.
• Ability to work collaboratively with colleagues across departments.
• Flexibility to work weekends, evenings, holidays and varied shifts.

Required skills

• Opera Cloud (preferred).

What we offer

• A supportive, values‑driven workplace that encourages growth.
• Comprehensive benefits package for full‑time staff.
• Opportunity to work in a world‑renowned luxury hospitality brand.