Front of House Manager – Head of Guest Services (UK‑wide)

About the role

We are looking for a Front of House Manager to act as Head of Guest Services for a leading finance firm. The role is UK‑wide, with two days per week based in London, and focuses on delivering a premium, hospitality‑led experience across multiple sites.

Key responsibilities

• Develop and maintain consistent service standards across the entire portfolio.
• Oversee multi‑site operations including reception, concierge, meeting‑room services and overall presentation.
• Drive initiatives that improve tenant satisfaction and engagement.
• Monitor performance through KPIs and tenant feedback, reporting trends to senior stakeholders.
• Coach and support site‑based teams, promoting consistent service behaviours.

Required profile

• Proven experience in a regional client services, account management or workplace experience role.
• Background in corporate services, commercial property, hospitality or facilities management.
• Comfortable managing a UK‑wide portfolio with regular presence in London.
• Strong stakeholder management and client relationship skills.
• Organised, proactive and confident working with regional teams.

Required skills

• Experience with service‑standard development and KPI monitoring.
• Ability to lead multi‑site teams and drive continuous improvement.