Front of House Team Member

About the role

As a Front of House Team Member you will be the first point of contact for members and visitors at our Brondesbury gym. You will create a welcoming atmosphere, provide excellent customer service and support the smooth operation of the reception area.

Key responsibilities

• Greet members and visitors with a friendly, professional attitude.
• Answer queries in person and over the phone, ensuring a high level of care.
• Maintain reception duties, including handling bookings and basic administrative tasks.
• Support the team by covering lifeguard breaks and undergoing on‑site training as needed.
• Help create a clean, relaxed and professional environment for all users.

Required profile

• Confident and empathetic with strong communication skills.
• Flexible, motivated and able to take initiative.
• Basic computer literacy, including proficiency with Microsoft Word and Excel.
• Ability to swim to a high standard and willingness to train for lifeguard coverage.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Free gym membership and access to health assessments.
• Retail discounts and a range of wellbeing rewards.
• Pension options and a supportive work environment.