Front Office Supervisor

About the role

Accor is seeking a Front Office Supervisor to join the Ibis Bristol Centre team. Reporting to the Front Office Manager, you will ensure a seamless guest experience while leading the reception team.

Key responsibilities

• Supervise daily front‑office operations, ensuring smooth check‑in/check‑out processes.
• Train, induct and coach new staff to meet Accor standards.
• Handle complex guest enquiries, complaints and special requests.
• Coordinate with Housekeeping, Maintenance and Food & Beverage to fulfil guest needs.
• Manage cash register, daily closing, invoice control and credit handling.
• Participate in monthly team meetings and maintain health‑safety and sustainability standards.

Required profile

• Strong customer‑service orientation with a proactive attitude.
• Excellent communication and teamwork skills.
• Ability to manage a team and resolve issues quickly.
• Knowledge of hotel safety, fire evacuation and accessibility procedures.

Required skills

• Proficiency with hotel information‑technology systems for reservations and billing.
• Cash handling and basic accounting procedures.

What we offer

• Discounted stays worldwide with the Heartist AccorHotels Card.
• Free bonus breaks voucher and cycle‑to‑work scheme.
• Staff uniforms, free car park and meals while on duty.
• Double time bank‑holiday pay.