Front Office Team Member – Day/Night Shifts

About the role

We are looking for a Front Office Team Member to join the ibis London Blackfriars team, working both day and night shifts. You will be the first point of contact for guests, ensuring a smooth check‑in and check‑out experience and delivering memorable service throughout their stay.

Key responsibilities

• Handle guest arrivals and departures, processing check‑in and check‑out efficiently.
• Maintain accurate guest accounts, post charges, and manage credit transactions securely.
• Communicate guest requests and information to all hotel departments, both verbally and in writing.
• Promote hotel facilities and upsell services using product knowledge.
• Follow health, safety and security procedures, including safe manual handling and incident reporting.
• Maintain internal phone lists, screen reservation calls, and ensure up‑to‑date information is provided.
• Participate in team briefings and keep staff informed of relevant updates.

Required profile

• Ability to work flexible day, late and night shifts, including occasional weekend middle shifts.
• Strong customer‑service orientation with courteous and efficient communication.
• Attention to detail for accurate billing and record keeping.
• Commitment to health, safety and security standards.

Required skills

What we offer

• Hourly wage of £14.80 for day shifts and £15.30 for night shifts.
• Opportunities to develop within the global Accor hospitality network.
• Training and career progression in a dynamic hotel environment.