Front Office Trading Application Support Analyst

About the role

Talan, an international consulting and technology group, is looking for an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets. The role covers application support, incident management, business analysis, release management and project delivery in a fast-paced trading environment, with 5 days per week on-site in London and shift work and weekend support.

Key responsibilities

• Own and manage Priority 1 and 2 incidents, perform root cause analysis and lead post-incident reviews, and coordinate task forces for critical production issues
• Monitor Rates eTrading applications, market data flows, trade flows and system alerts, and carry out production support, system administration and operational readiness checks
• Take part in global handovers with follow-the-sun support teams and build automation and monitoring improvements, including using Python
• Create support documentation, act as a subject matter expert, support user training and help onboard regional and follow-the-sun teams
• Identify trends and risks, improve monitoring and observability, and reduce manual work through automation
• Take part in release cycles, validate releases, coordinate deployments and review release notes
• Contribute to technology projects, define operational requirements and ensure new solutions are supported

Required profile

• Proven Front Office Trading Application Support experience in an Investment Banking or Capital Markets environment, mostly supporting trading desks and business-critical applications
• Experience in a global support team and managing high-severity production incidents
• Strong troubleshooting, analytical and root cause analysis skills
• Experience working with traders, sales teams, developers and senior business stakeholders
• Degree in Computer Science, Mathematics, Engineering, Physics, Finance or a related discipline, or equivalent industry experience
• Right to work in the UK; no sponsorship available; candidates must live in or near London

Required skills

• Strong understanding of Linux/Unix environments
• Good SQL and database troubleshooting
• Scripting and automation with Python, Shell or similar
• Enterprise monitoring, observability and support tooling
• Rates trading knowledge highly desirable; follow-the-sun and release management exposure desirable