Full Time Key Holder
Deckers Brands · Portsmouth
Job description
About the role
The Full‑Time Key Holder is a core member of the HOKA retail team, partnering with Store Management to drive sales, customer satisfaction and operational excellence.
Key responsibilities
- Own and achieve store KPIs such as sales, conversion, NPS, ATV and customer capture.
- Set targets for each shift and motivate team members to meet them.
- Oversee day‑to‑day store operations: opening/closing, visual merchandising, security, inventory and cash controls.
- Plan and manage labour schedules and act as Manager on Duty when required.
- Recruit, hire, train and develop team members to deliver exceptional brand experience.
- Support community engagement through in‑store events and local outreach.
- Ensure compliance with all store policies, procedures and visual standards.
Required profile
- Previous retail experience is desirable but not mandatory.
- Excellent communication and organizational abilities.
- Strong problem‑solving skills and ability to multitask in a fast‑paced environment.
- Flexibility to work varied hours and travel as needed.
- Valid State or Federal Identification.
Required skills
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Deckers Brands
Portsmouth
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