Full‑Time Patient Coordinator – Maternity Cover

About the role

This full‑time, 12‑month maternity cover position supports a leading manufacturer of specialist medical food and equipment. Working from a modern office in Sittingbourne, you will be the friendly frontline of the Hospital2Home service, helping patients transition safely from hospital to home.

Key responsibilities

• Welcome new patients or carers to the service, verify healthcare details and provide a warm introduction.
• Arrange and schedule patient deliveries via telephone and email.
• Act as the primary contact for healthcare professionals, internal teams and GP surgeries.
• Process chemist orders, manage prescription collections and log all communications in the internal database.
• Answer and resolve patient and stakeholder queries promptly.

Required profile

• Patient, caring and empathetic attitude.
• Experience in a busy, fast‑paced customer‑service environment.
• Professional telephone manner and strong written communication.
• Ability to prioritise workload, multitask and stay calm under pressure.

Required skills

• Competent IT skills and ability to learn internal database systems quickly.

What we offer

• Supportive team environment with comprehensive training.
• Opportunity to make a genuine difference to patients' lives.
• Competitive hourly rate of £13.00.