Gateline Assistant – Flexible Part‑Time Role at Cheltenham Station

About the role

The Gateline Assistant role supports passengers at Cheltenham Station, providing friendly customer service and helping to keep the station running safely and efficiently. This part‑time, flexible position is ideal for students or anyone seeking work around other commitments. You will work on the station platform and concourse, interacting directly with travelers and supporting the rail operations team.

Key responsibilities

• Assist passengers entering and exiting the station.
• Provide travel information and answer customer queries.
• Check and validate tickets where required.
• Manage passenger flow during busy periods.
• Maintain a clean, safe, and welcoming environment.
• Report incidents and issues according to procedures.

Required profile

• Strong communication and customer‑service orientation.
• Friendly, approachable, and professional demeanor.
• Reliability, punctuality and ability to work independently or as part of a team.
• Previous customer‑service experience is a plus but not mandatory.

Required skills

What we offer

• Hourly rate of £13.45, increasing to £15.26 after 12 submitted timesheets.
• 0‑hour contract providing flexible shift selection.
• Regular shift patterns with opportunities to increase hours through shift swapping, neighbouring stations or special rail projects.