General Manager - Build to Rent Community

About the role

A Build to Rent community in Manchester is looking for a General Manager to lead the team and deliver outstanding service while upholding exceptional standards for residents. The GM delivers operational excellence and financial objectives through team engagement and collaboration with internal and external stakeholders.

Key responsibilities

• Help build a complex staffing structure covering the in-house Community, Leasing, Concierge, Resident Events Management and Maintenance departments, and lead hiring, training and performance management.
• Work with Marketing to shape local marketing and leasing strategies, implement campaigns and achieve occupancy and revenue goals.
• Build relationships with sales, marketing, asset management and corporate bookings leads, and report performance data and compliance.
• Meet revenue targets through market-based rate recommendations, prepare and forecast annual budgets, manage P&L reviews and promote investor and resident satisfaction.
• Respond promptly to resident questions, requests and complaints, and to owner concerns.
• Manage tenancy administration, including inspections, evictions and collection of late fees and charges.
• Drive a safety culture with Health & Safety, oversee maintenance and refurbishment within budget and time, and keep the property clean and appealing.
• Ensure compliance with company policies, housing laws and regulations, and develop team capability and succession.

Required profile

• Education to A-level/HND or equivalent, or relevant work experience in property, hospitality or a similar field.
• Proven experience driving leasing performance and managing service-focused operations, and a track record of achieving target occupancy.
• Leadership experience in a similar management role, with stakeholder management and numerical reporting skills.
• Desirable: experience receiving buildings from construction, detailed knowledge of landlord/tenant legislation, and experience leasing up properties of 300+ apartments.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Property management software (training provided).
• UK Health and Safety policies, preferably with IOSH or NEBOSH training.
• ARLA and IRPM courses completed are desirable.