Community Manager - Multifamily Property

About the role

A Community Manager is needed for a multifamily residential community in Luton. The role runs an autonomous business unit, taking overall responsibility for operations, team members, daily activities and resources to achieve budgeted financial and operational goals, while building a vibrant, safe and welcoming community.

Key responsibilities

• Lead the team to exceed residents' expectations and act as a role model for the company's core values.
• Work with marketing to shape local leasing strategies and ensure campaigns, advertising and promotions are effective.
• Build relationships with sales, marketing, groups and universities, and provide performance reporting and compliance checks.
• Meet revenue targets through market-based rate recommendations and monitor payments.
• Prepare and forecast annual budgets, attend P&L reviews and promote investor satisfaction through timely variance reporting.
• Respond promptly to resident questions, requests and complaints, and resolve service issues.
• Manage tenancy administration, including inspections, evictions and collection of late fees and charges.
• Drive a safety culture with Health & Safety, including incident reporting, and ensure compliance with housing and letting laws.
• Manage planned and reactive maintenance and refurbishment within agreed budgets and timescales.
• Carry out regular walkabouts and inspections of the property, grounds, buildings and amenities.

Required profile

• Experience driving leasing performance and managing operations in the property sector or similar.
• Proven experience leading a team and delivering service excellence in a similar management role.
• Detailed knowledge of Landlord/Tenant legislation.
• Strong organisation, numerical and communication skills, and demonstrated management and leadership abilities.
• Desirable: evidence of change management delivery.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Property management software (training provided).
• Knowledge of UK Health and Safety policies, preferably with recognised training such as IOSH or NEBOSH.