German and Dutch Speaking Customer Service Advisor

About the role

An international company providing specialist services in the healthcare and life sciences sectors is looking for a German and Dutch speaking Customer Service Advisor based in London. The role delivers customer service to the German and Dutch markets while providing administrative and office support so that daily operations run smoothly.

Key responsibilities

• Deliver excellent customer service by telephone, email and face-to-face interaction
• Respond to customer enquiries, resolve queries and give professional product advice
• Build and maintain strong client relationships
• Coordinate cases from initial instruction through to completion, liaising with clients, laboratories and medical clinics worldwide
• Manage sample shipments and prepare and fulfil orders and samples
• Provide administrative support and general office duties
• Contribute to sales targets and the smooth running of the department

Required profile

• Fluent in German and Dutch, written and spoken (essential)
• Previous customer service experience desirable but not required
• Proactive, able to work to tight deadlines and build strong client relationships
• Excellent communication skills, organisational and problem-solving abilities
• IT literate