Global Benefits Programme Coordinator

About the role

Everywhen, the UK-based broking and advisory arm of the Ardonagh Group, is looking for a Global Benefits Programme Coordinator for its International team. The role delivers global employee benefits programmes to a wide range of clients, combining client contact with day-to-day coordination and administration. It suits someone who enjoys managing relationships as well as keeping things organised. Travel to London or Southampton is required once a week or every other week.

Key responsibilities

• Manage a portfolio of global employee benefits clients, focusing on strong service and retention
• Support consultants with new business opportunities and client proposals
• Deliver client work including renewals, programme design and placing cover with providers
• Act as main point of contact for clients and international partners
• Coordinate with in-country brokers and insurers so programmes run smoothly
• Handle policy administration accurately and on time
• Identify opportunities to expand services and generate additional revenue
• Use internal systems (CRM) to track activity, pipelines and client work
• Ensure all activity meets regulatory and company standards

Required profile

• Strong experience in employee benefits, ideally in a global or broking environment
• Proven track record of managing client relationships and portfolios
• Good understanding of how global benefits programmes operate
• Confident communicator with strong written and verbal skills
• Well organised, able to manage deadlines and priorities
• Experience supporting new business activity is a bonus
• IF7 or GR1 qualified (or working towards Cert CII)

Required skills

• Comfortable working with data, reports and Microsoft Office tools
• Attention to detail, problem-solving and adaptability
• Able to work independently and as part of a team