Graduate Customer Service Specialist – Customer Contact Role

About the role

We are seeking a Graduate Customer Service Specialist to join a small, dynamic team that provides support to a global medical-device company. This temporary, full-time contract is based in Abingdon and starts as soon as possible. The role offers recent graduates the chance to develop professional customer-contact skills while handling service bookings and a range of administrative duties in a regulated environment.

Key responsibilities

• Handle incoming customer queries via phone, email and other communication channels, ensuring timely and accurate responses.
• Organise and schedule occupational health service bookings, maintaining up-to-date records.
• Coordinate clinic operations, manage appointment calendars and liaise with external suppliers to guarantee smooth service delivery.
• Provide general administrative assistance, including document preparation and data entry.
• Support the team in meeting service level agreements and quality standards.

Required profile

• Recent graduate or final-year student eager to gain experience in customer service.
• Excellent communication and client-relation skills.
• Highly organised with the ability to prioritise tasks effectively.
• Proficient with Microsoft Office applications and comfortable using standard office IT systems.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Hourly rate of £15.
• Standard office hours: 9 am‑5 pm, Monday‑Friday.
• Experience working within a global medical-device organisation.
• Opportunity to develop transferable customer-service and administrative skills.