Guest Relations Manager – Nettle at The Conduit

About the role

As the Guest Relations Manager for Nettle at The Conduit, you will be the face of the venue, welcoming guests, managing reservations and ensuring an elevated experience for every visitor, including high‑profile VIPs.

Key responsibilities

• Serve as the first point of contact, delivering a warm, polished welcome.
• Manage and optimise the reservation system, balancing high volume with à la carte dining.
• Liaise with kitchen and floor teams to ensure smooth table turns and timely service.
• Oversee arrival and care of VIPs, stakeholders, artists and high‑profile guests with discretion.
• Maintain up‑to‑date guest notes to build lasting relationships.
• Support training and development of junior front‑of‑house staff.
• Ensure immaculate front‑of‑house presentation and efficient guest‑facing areas.
• Contribute to service planning, events and special initiatives with the senior team.
• Promote inclusivity, sustainability and cultural awareness in all guest interactions.

Required profile

• Proven experience in guest relations, front‑of‑house or hospitality management.
• Exceptional communication and organisational abilities.
• Ability to handle high‑pressure situations and manage VIP guests discreetly.
• Strong teamwork skills, working closely with kitchen, management and event sales.

Required skills

What we offer

• Salary £40,000 – £42,000 per year plus Tronc.
• Full‑time 40‑hour contract.
• Healthcare, wellbeing support and life assurance.
• 23 days annual leave plus bank holidays.
• Meals on duty and other employee benefits.