Guest Services Ambassador

About the role

We are seeking a Guest Services Ambassador to be the welcoming face of a newly opened workplace for a leading law firm near Moorgate Station. The role combines reception duties, lobby hosting, event support and switchboard management, ensuring every visitor experiences a five‑star welcome.

Key responsibilities

• Deliver a 5‑star welcome experience from the moment guests arrive.
• Manage reception, lobby, events and switchboard operations with professionalism.
• Build strong relationships with internal teams and external visitors.
• Oversee room reservations and ensure meeting spaces are prepared to the highest standard.
• Adapt quickly to changing daily needs and maintain an inclusive, energising atmosphere.

Required profile

• Warm, confident and people‑focused with a passion for service.
• Experience in customer service, hospitality or front‑of‑house roles.
• Excellent communication, organisation and problem‑solving abilities.
• Ability to juggle multiple tasks while remaining calm and polished.
• Familiarity with room‑booking systems and workplace coordination.

Required skills

What we offer

• Competitive salary of £33,280 per year.
• Generous holiday allowance and enhanced annual leave.
• Pension contributions and life insurance.
• Recommend‑a‑Friend bonus and thank‑you voucher scheme.
• 24‑hour personal helpline and access to a discounts & benefits platform.