Head Concierge – Luxury Residential Development

About the role

A client of Abbatt Group is looking for an experienced, professional and service-driven Head Concierge to lead and oversee the day-to-day front-of-house operations of a prestigious luxury residential development in East London. The post is based in Docklands, London, on a Monday to Friday schedule (9:00am to 5:00pm, no weekends), and pays up to £35,000 depending on experience.

Key responsibilities

• Lead, manage and supervise the Front Desk and Concierge team, keeping the highest standards of professionalism and service.
• Oversee daily concierge operations so that procedures and administrative tasks are completed efficiently.
• Deliver consistently exceptional five-star service to residents, guests and visitors.
• Recruit and interview new team members and support their development.
• Work closely with the General Manager to keep the development running smoothly.
• Provide ongoing training and coaching, conduct regular performance reviews and give constructive feedback.
• Ensure residents receive a personalised experience tailored to their needs and preferences.
• Maintain detailed knowledge of the local area, including restaurants, transport links, amenities and lifestyle services.
• Manage the department's budget and resources effectively.

Required profile

• Previous experience as a Head Concierge, Concierge Manager or senior front-of-house role, ideally in a luxury hotel or high-end residential setting.
• Excellent leadership and communication skills, with strong attention to detail.
• Proactive, approachable and able to maintain luxury service standards.

What we offer

• Salary of £30,000 to £35,000 per year, reviewed after a successful six-month probation.
• Enhanced pension scheme.
• Sponsorship of training towards industry-recognised qualifications.