Head of Client Solutions, Europe

About the role

Ripple is hiring an experienced Client Solutions leader based in London to lead a small but mighty client solutions team across Europe. The role works with product, engineering and integration teams to deliver enterprise solutions, and suits someone who is customer centric, a problem solver and passionate about the digital asset industry.

Key responsibilities

• Lead the client solutions team in Europe and act as a player coach.
• Communicate the value of Ripple's products (Custody, Stablecoin, Payments and Trading) to banks, financial institutions and crypto-native clients.
• Collect business requirements, define scope, and build designs and specifications.
• Work with clients to understand how technology can help them meet their objectives.
• Own the end-to-end RFx process for customer engagements.
• Build solution designs, cost estimates and implementation plans with clients and internal teams.
• Act as the single point of contact for the new system, handling queries and future design and improvement discussions.
• Own the product feedback loop from customer engagements.

Required profile

• Bachelor's degree or equivalent experience preferred.
• Experience leading client solutions teams in financial services, payments or digital assets.
• 10 years of experience in a pre-sales position within a fintech or digital assets company.
• Strong technical competence, curiosity and willingness to explore complex technologies.
• Excellent presentation skills and confident, concise communication.
• Demonstrable passion for blockchain and crypto, and an analytical, proactive approach.

Required skills

• Ability to work with webhooks, REST APIs and perform basic scripting.
• Knowledge of industry data standards such as ACH, SWIFT and SEPA is a plus.

What we offer

• Competitive salary, bonuses and equity.
• Healthcare, retirement, family support and parental leave benefits.
• Professional development budget, mobile phone stipend and employee giving match.
• Flexible in-office collaboration (about 10+ days a month) and wellness support.