Head of International Product / Group Product Manager - Customer Experience

About the role

Deliveroo, now part of DoorDash, is looking for an experienced product leader to head one of its most strategic product areas within Customer Experience. This is a truly global role with responsibility across DoorDash, Wolt and Deliveroo, leading a team of Product Managers who build the products powering millions of interactions across dozens of countries each year. The role defines how intelligent automation, rich context and human expertise combine to create faster, more personalized outcomes.

Key responsibilities

• Define the long-term vision and strategy for a critical product area within Customer Experience across DoorDash, Wolt and Deliveroo.
• Lead, coach and develop a team of Product Managers.
• Shape how AI and human expertise come together to deliver smarter, more effective customer experiences.
• Build products that use rich customer and operational context to enable better decisions and more personalized experiences.
• Create intelligent feedback loops that continuously improve product quality, operational efficiency and customer outcomes.
• Partner with regional teams worldwide to understand local market needs and turn them into globally scalable solutions.
• Work closely with Engineering, Applied AI, Design, Data Science and Operations.
• Communicate product vision, strategy and business impact to senior leadership.

Required profile

• 7+ years of product management experience building impactful products.
• 2-3+ years of experience managing and developing Product Managers.
• Experience building products that leverage AI or machine learning to solve meaningful user problems.
• Strong track record of defining product vision, strategy and roadmaps with measurable business impact.
• Experience leading cross-functional initiatives across Engineering, Design, Data Science and Operations.
• Comfortable thinking both strategically and deeply in execution.
• Exceptional communicator who influences senior leaders and drives alignment.
• Empathy for users and a passion for improving customer experiences at global scale.

What we offer

• Competitive salary and equity options.
• A low-hierarchy, high-ownership environment with flexible working and continuous learning.