Head of IT Document Products

About the role

Hogan Lovells is looking for a Head of IT Document Products in its London Information Technology department. The IT department implements, provides and supports all information and technology services and acts as a business services function supporting the Legal practice. The role leads adoption, product roadmap, information governance, working practices, enhancements, fixes and integrations of the document management system (NetDocuments) and related applications, and reports to the Global Head of IT Business Solutions.

Key responsibilities

• Define the vision and roadmap for the firm's document products, including NetDocuments and associated applications, and create a delivery plan.
• Build relationships with business and technology stakeholders and maintain a strategic relationship with vendors, including early visibility of new features.
• Understand the competitor landscape and represent user needs at vendor-led product development and UX workshops.
• Act as change agent for NetDocuments and information governance, removing barriers to adoption and implementing new functionality with minimal disruption.
• Own the maintenance, bug fixing and product backlog plans, balancing scope, budget and time.
• Act as subject matter expert, covering market research, the legal industry and the firm's future needs.
• Take an active role in data retention, data residency and jurisdictional legislation considerations for new features and integrations.
• Manage commercial and contractual arrangements with vendors and support commercial discussions.

Required profile

• Legal industry background with significant exposure to lawyers and practices.
• Proven track record of business change and embedding adoption of new technology, processes and services.
• Senior-level gravitas and credibility to interface with partners and senior business leaders.
• Good commercial acumen and vendor management.
• Experience of a product development lifecycle and of leading successful development or support teams.
• Experience of information or data governance and jurisdictional requirements.
• A consulting, business analysis or business relationship management background is advantageous.

What we offer

• Working hours of 35 hours per week, 9:30am to 5:30pm, with additional hours possible; hybrid working up to 40% from home.
• Flexible and agile working patterns considered.