Help Desk Operative – Hospital Support (Southampton)

About the role

Berry Recruitment is seeking a Help Desk Operative to provide front‑line support at Southampton General Hospital. The role covers a maternity‑cover contract and requires flexibility to work across all days of the week.

Key responsibilities

• Act as the first point of contact for information and communication between the hospital and its users.
• Receive Service Centre requests via telephone, email and reception from all hospital service areas.
• Record call details in the designated database, track actions taken and follow up on outcomes.
• Utilise specific software and databases to manage and resolve queries.
• Provide backup as a trained ward host when staffing shortages arise.

Required profile

• Computer literate with a good understanding of Microsoft Office.
• Consistently delivers excellent customer service.
• Capable of working both as part of a busy team and independently.
• Willing to undergo a basic DBS check.

Required skills

• Microsoft Office

What we offer

• Hourly rate of £12.71.
• Fixed‑term maternity cover contract with flexible Monday‑to‑Sunday shifts.
• Training to act as a ward host when required.
• Opportunity to work in a dynamic hospital environment.