Hire Controller – Plant & Tool Hire Operations

About the role

The Hire Controller will be the central point for managing hire desk activities at one of FTH Hire Group's depots. This role supports the company's growth plans by ensuring smooth hire operations, maintaining fleet availability, and delivering high‑quality service to customers.

Key responsibilities

• Oversee daily depot hire operations, ensuring service levels are met efficiently and professionally.
• Manage local hire fleet stock, coordinating with internal teams to maximise fleet utilisation across the network.
• Conduct internal reviews and audits of hire contracts to maintain quality and compliance with company processes.
• Quality‑manage new hire contracts and off‑hire activities, handling general enquiries in line with standards.
• Support the central logistics team to ensure effective transport and delivery of hire equipment.
• Assist with re‑hire allocation, prioritising customer requirements to drive business growth.
• Handle incoming calls and sales enquiries, providing rate support when the Depot Manager is unavailable.
• Identify new business opportunities from inbound enquiries and collaborate with regional teams to secure wins.

Required profile

• Strong organisational and communication abilities.
• Proactive, initiative‑taking attitude with confidence to work independently.
• Flexibility to adapt approach to meet business needs.
• Ability to develop and maintain strong client relationships.

Required skills

• Experience in hire operations or a similar role.
• Knowledge of construction, plant, or tool hire is desirable but not essential.