Housing and Wellbeing Assistant

About the role

You will join a dedicated team responsible for managing high‑quality accommodation and related services. As the first point of contact for residents, you will handle enquiries by phone, email or in person while ensuring a safe and welcoming environment.

Key responsibilities

• Provide assistance and guidance to customers, helping them meet the terms of their occupancy agreement.
• Record and respond to customer feedback, complaints and compliments.
• Address safeguarding concerns promptly in line with client procedures.
• Maintain building security, conduct health‑and‑safety inspections and report communal repairs.
• Follow financial procedures, handling all monies received and held.
• Oversee communal and void cleaning together with the wider team.

Required profile

• Minimum Level 2 qualification in English and Maths.
• Evidence of IT skills.
• Experience in a busy, customer‑facing front‑line role.
• Strong written and verbal communication with a courteous, helpful manner.
• Ability to work accurately under pressure and maintain attention to detail.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Pension DC scheme with up to 10% contribution from both employee and client.
• Auto‑enrolled healthcare with £1,250 savings option.
• Discounts on high‑street retailers, gyms, cycle‑to‑work, smart‑tech loans, etc.
• Starting annual leave of 26 days, increasing to 30 days after 5 years, plus bank holidays.
• Reward and recognition programme for outstanding performance.
• Season‑ticket loan scheme for public transport.