Housing Benefits Officer – Support Residents with Claims

About the role

The Housing Benefits Officer will join Hull City Council to help residents access the housing support they need. Working full‑time, you will manage the end‑to‑end process of housing benefit claims, ensuring accurate and timely outcomes for customers across Hull and East Yorkshire.

Key responsibilities

• Gather and verify evidence required for housing benefit applications.
• Process claims in line with council policies and national legislation.
• Communicate clearly with claimants, providing updates and guidance throughout the claim lifecycle.
• Maintain accurate records and update the council’s benefit management system.
• Identify and resolve issues quickly, working under pressure to meet service targets.

Required profile

• Good understanding of UK welfare and housing benefit regulations.
• Ability to work independently and as part of a team in a busy public‑sector environment.
• Strong attention to detail and commitment to delivering high‑quality customer service.

Required skills

• Proficiency with standard ICT tools and benefit management software.

What we offer

• Competitive salary and a comprehensive benefits package.
• Pension scheme and opportunities for career development.
• Supportive work environment within a respected local authority.