Housing Complaints Investigator – Stage 1

About the role

We are looking for a Housing Complaints Investigator to join a busy housing repairs team on a temporary basis. The successful candidate will handle Stage 1 complaints, ensuring timely resolution while maintaining high standards of customer service.

Key responsibilities

• Manage and respond to Stage 1 housing repairs complaints.
• Investigate issues thoroughly, liaising with internal teams for information.
• Draft clear, professional, and empathetic written responses.
• Ensure complaints are resolved within agreed timescales and service standards.
• Maintain accurate records and keep internal systems up‑to‑date.
• Deliver a customer‑focused approach in all communications.

Required profile

• Proven experience handling complaints in housing, local authority, or financial services sectors.
• Strong written communication skills with exceptional attention to detail.
• Ability to manage a high‑volume caseload and meet deadlines.
• Familiarity with complaint‑handling processes within a regulated environment.
• Proactive, solution‑focused attitude.

Required skills

What we offer

• Hourly rate of £16.23 (PAYE).
• Three‑day onsite training in Pitsea.
• Choice of base office: Ealing, Westminster Bridge Road or Pitsea.
• Full‑time Monday‑to‑Friday schedule (9am‑5pm).