HR Operations Advisor (People Operations)

About the role

We are looking for a People Operations Adviser to join the University’s People Operations team on a 6‑month temporary basis. The role provides first‑line HR support, handling queries and ensuring smooth administration across multiple HR functions.

Key responsibilities

• Act as the first point of contact for general HR queries received via phone, chat and other channels.
• Research solutions and, where necessary, escalate complex issues to ER Specialists or relevant Centres of Expertise.
• Liaise with Centres of Expertise to implement HR strategies and frameworks.
• Perform HR administration tasks using the university’s HR tools, templates and systems.
• Identify and propose improvements to HR service delivery to meet SLAs and enhance employee experience.
• Develop specialist HR knowledge to provide more effective query resolution.
• Collaborate with HR Specialists, CoEs and Senior People Business Partners to deliver comprehensive solutions.

Required profile

• Significant experience providing generalist HR support across multiple specialisms.
• Proven track record in customer service and query resolution.
• Extensive experience in HR administration and policy interpretation.
• Ability to manage multiple priorities and maintain professional stakeholder relationships.

Required skills

• Proficiency with HR databases.
• Intermediate knowledge of the Microsoft Office suite.