HVAC Service Technician - Kent / Essex

About the role

Trane Technologies, a global leader in climate solutions for buildings, homes and transportation, is looking for an HVAC Service Technician to work on-site at customer locations in Kent and Essex. The technician provides customer service and technical support, keeping customer plant and equipment maintained under service contracts so that productivity is maximised and the customer experience improved.

Key responsibilities

• Diagnose system problems on assigned projects and during customer site visits
• Carry out Planned Preventative Maintenance (PPM), customer breakdowns, warranty work and hire and commissioning jobs
• Build strong customer relationships and act as a trusted point of contact
• Share customer insights with the service desk, sales and operations teams
• Use diagnostic software and hand tools, following blueprints or engineering specifications, to diagnose and repair units
• Generate regular reports on completed invoiced work orders
• Keep supervisors, region service managers and senior technicians informed on progress

Required profile

• Proven experience in a service or field-based technician role
• Strong knowledge of customer service principles and excellent interpersonal and communication skills
• Analytical thinking and problem-solving abilities
• Able to work with minimal supervision and to cover standbys and call-outs on weekdays, weekends and bank holidays
• UK driving licence (a company vehicle will be allocated)
• Right to work in the UK
• Appropriate skilled-based certificates with F-Gas
• Knowledge of the manufacturing industry is an advantage

Required skills

• Proficiency in apps, diagnostic software and the Microsoft Office Suite
• Ability to read blueprints and engineering specifications

What we offer

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms
• Company van
• Structured induction plan with continued learning and development