Income Officer – 6 Month Agency Contract

About the role

We are seeking an experienced Income Officer to join a busy housing team on a six‑month agency contract. The role involves managing rent arrears from early intervention through to legal enforcement, ensuring maximum rental income and compliance with relevant legislation.

Key responsibilities

• Manage a caseload of rent arrears, taking prompt recovery action.
• Contact customers via phone, email, letters and home visits to negotiate repayment plans.
• Prepare legal documentation and represent the organisation in court and eviction proceedings.
• Ensure compliance with the Pre‑Action Protocol for Social Landlords.
• Liaise with DWP, Housing Benefit teams and other agencies to secure payments.
• Work with internal and external partners to support customers in sustaining their tenancies.
• Maintain accurate records using the Housing Management System.
• Deliver excellent customer service while meeting arrears recovery targets.

Required profile

• Previous experience as an Income Officer or in rent arrears recovery within social housing.
• Strong knowledge of housing legislation, welfare benefits and arrears recovery processes.
• Experience taking rent arrears cases through the legal process, including court attendance.
• Full UK driving licence and willingness to travel.
• Basic DBS check required.

Required skills

• Proficiency with the NEC Housing Management System (highly desirable).
• Competence in Microsoft Office.

What we offer

• Competitive hourly rate of £18.45.
• Six‑month fixed‑term agency contract.
• Opportunity to work within a dynamic housing team.