Inside Client Account Manager

About the role

SHI International Corp., a global provider of IT solutions and services, is hiring an Inside Client Account Manager (ICAM) in Milton Keynes. The ICAM supports SHI's customers by working with field sales and the partner network, helping generate new sales within the current account, managing renewals, creating competitive pricing quotes, processing orders and giving timely updates. The role reports to the Manager - Inside Sales and contributes to revenue growth.

Key responsibilities

• Act as the central sales contact for the core customer base and build strong relationships with customers, the outside sales team and internal departments.
• Work with the Outside Sales Team to own the sales quota and keep the opportunity pipeline clear so forecasts are accurate and predictable.
• Resolve customer inquiries proactively, aiming to fix issues on first contact.
• Identify and move new opportunities through the sales pipeline.
• Create comprehensive pricing quotes for IT needs, including hardware, software and services.
• Manage customer maintenance and support renewals.
• Enter purchase orders accurately and give customers and relevant parties timely updates.
• Take part in team meetings, product-change briefings, departmental initiatives and incentive programmes.

Required profile

• Bachelor's degree, or at least 1 year of customer service experience in a corporate or office setting.
• Proven sales experience, preferably in the IT industry.
• At least 1 year of customer service experience (phone, email) acting as a liaison between inside sales and customers.
• Experience building and maintaining relationships with vendors, partners and internal departments.

Required skills

• Exceptional verbal and written communication.
• Strong sales acumen and initiative in a fast-paced, collaborative environment.
• Excellent time management and organisational skills.

What we offer

• Annual base salary of £28,000 plus bonus and commission.
• Diversity, continuous professional growth and leadership opportunities.
• Health, wellness and financial benefits.
• World-class facilities and technology, in the office or remotely.