Insurance Account Handler - Personal Lines

About the role

Everywhen, a UK-based insurance broker and advisory firm, is hiring an Insurance Account Handler for its personal lines team in York. The role suits someone who enjoys customer service or sales and wants to build strong relationships with clients. Hours are Monday to Friday, 9am to 5.30pm, with no weekends.

Key responsibilities

• Support a designated client portfolio and act as the first point of contact for those clients.
• Build strong relationships and support clients with their queries as they arise.

Required profile

• Experience with personal lines insurance is preferred but not essential, as full training is provided.
• Proactive, entrepreneurial and willing to learn, with curiosity.
• Confidence working with clients on the phone and face to face; customer service experience is important.
• Team player with a positive, collaborative outlook and resilience to change.
• Honesty and integrity, given the financial nature of the business.

What we offer

• A basic salary depending on experience, plus a generous bonus structure.
• 26 days holiday plus bank holidays.
• Career progression across the Everywhen family.
• Opportunity to gain CII or ACII qualifications.
• Pension scheme.
• 24-hour support for physical and mental wellbeing.
• One paid volunteering day.