Personal Banker – Customer Service

About the role

Join Barclays as a Personal Banker and be the friendly face for Retail Banking customers in York and surrounding sites. You will provide expert guidance, support and personalised solutions across a range of banking products and digital services.

Key responsibilities

• Deliver exceptional customer service via chat, email, phone and face‑to‑face interactions, handling complex queries and providing personalised resolutions.
• Collaborate with internal teams to align processes, improve customer‑care procedures and mitigate risk.
• Identify opportunities to deepen relationships, recommend additional products and support digital banking adoption.
• Produce reports and presentations on performance, sharing insights with senior stakeholders.

Required profile

• Confidence engaging with customers and understanding their needs.
• Clear communication skills, adapting language to different audiences.
• Strong risk awareness and adherence to compliance standards.
• Ability to build lasting relationships and identify further support opportunities.
• Digital mindset – comfortable using and teaching digital banking tools.

Required skills

• Proficiency with digital banking platforms and standard office software.
• Basic knowledge of banking products, payments and account management.

What we offer

• Competitive starting salary of £27,700 per year.
• Comprehensive benefits package including pension, private medical, life insurance and income protection.
• Full training and ongoing support within a collaborative team.
• Opportunities for career progression in a global financial institution.