IT Operations Engineer

About the role

Inspired Education, a group of premium private schools, is looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will work onsite at a school. The role provides IT support and strategic advice in support of teaching and learning, reports to the Senior IT Manager at Head Office and runs 8.00am to 4.00pm, Monday to Friday (one hour lunch break, subject to school needs).

Key responsibilities

• Provide technical advice to resolve IT incidents and work with the Service Desk so escalated issues are resolved within their SLA.
• Work with Head Office to implement IT systems and document the setup and configuration of each school's systems.
• Manage IT incidents and problems in a structured way, and manage IT changes with clear documentation.
• Advise on system enhancements and recommend improvements or replacements, and support the deployment of school systems.
• Guide staff and students on the use of IT systems and keep IT documentation and asset lists up to date.
• Assist in designing, implementing and managing a Disaster Recovery Plan, and help select hardware, software and third-party applications.
• Ensure company policies, especially IT and data security, are followed, and that local school policies keep ICT systems secure and operational.

Required profile

• Proven experience supporting and maintaining server, network and IT infrastructure environments.
• Experience implementing IT system changes and providing user support, guidance and training.
• Customer-focused approach, excellent verbal and written communication, and strong stakeholder management, influencing and negotiation skills.
• Analytical, detail-oriented and technologically agile; experience in the education sector is an advantage.

Required skills

• Strong technical expertise across Microsoft technologies: Microsoft 365, Windows 10/11, Windows Server, Active Directory, Group Policy, Intune and Entra.