IT Service Delivery Manager – Hybrid (Watford)

About the role

We are looking for an IT Service Delivery Manager to lead the end‑to‑end delivery and continuous improvement of IT services that support our client’s business functions. The role operates in a multi‑vendor, outsourced environment and uses SIAM and ITIL methodologies to ensure services deliver real business value.

Key responsibilities

• Lead the service desk, field support and asset management functions, including budget accountability and people development.
• Ensure IT services meet performance targets, stay within budget and align with the IT Service Catalogue.
• Develop trusted relationships with business stakeholders to shape a service delivery model that maximises IT value.
• Collaborate with other Service and Digital Managers to share best practice and drive continuous improvement.
• Manage delivery and maintenance of front‑office services such as hardware lifecycle, software asset management and telephony systems.

Required profile

• Proven experience owning and delivering end‑user workplace services (service desk, laptops, mobiles, printers, software licensing).
• Experience managing IT services in a multi‑vendor, Managed Service or outsourced environment.
• Strong knowledge of IT asset management best practices.
• Solid understanding of ITIL and SIAM methodologies.
• Experience handling budgets and cost allocation.

Required skills

• ITIL
• SIAM
• IT asset management
• Incident, problem and change management
• Service desk operations
• Hardware lifecycle management
• Software asset management
• Telephony systems management