IT Service Desk Analyst – 12‑Month Fixed‑Term Contract

About the role

The IT Service Desk Analyst will deliver professional IT support across the firm, handling software and hardware incidents and service requests. The role works a rotating shift pattern (7 am‑8 pm, Monday‑Friday) for a total of 37.5 hours per week.

Key responsibilities

• Provide phone, remote‑access, email and floor‑walking support to users.
• Liaise with IT Service Desks in other Ashurst offices to resolve issues.
• Manage and support pool and permanent laptops, remote‑working setups, and user administration.
• Support mobile devices (BlackBerry, iPhone, Android) and AV/VC overflow.
• Maintain spare PCs, perform upgrades/replacements, and set up equipment for new joiners.
• Follow escalation processes and ITIL procedures to ensure consistent service.

Required profile

• Previous experience in an IT support role.
• Strong analysis and troubleshooting abilities.
• Excellent communication and customer‑service focus.
• Ability to work under pressure, use initiative and identify business‑impacting incidents.
• Comfortable working independently or as part of a team.
• Familiarity with ITIL processes and intermediate‑to‑advanced Office 365 skills.

Required skills

• Office 365
• ITIL
• Mobile device support (BlackBerry, iPhone, Android)

What we offer

• Competitive remuneration with performance‑based rewards.
• Flexible working arrangements.
• Corporate health plans and global professional development programmes.
• Commitment to diversity, inclusion and community impact.