Key Account Manager

About the role

Bionic is looking for a results‑driven Key Account Manager to own and develop relationships with our key energy customers. Based in London or Luton, you will deliver a structured contact strategy and value‑added services that boost renewals, satisfaction and commercial performance for high‑consumption business energy accounts.

Key responsibilities

• Build and maintain long‑term relationships with assigned key energy accounts throughout their lifecycle.
• Develop a deep understanding of each customer’s objectives, challenges and expectations.
• Execute a planned, structured contact strategy to maximise touchpoints and translate them into sales and commercial results.
• Provide value‑added services such as consumption reviews, KVA checks and bill validation, documenting all interactions for future reference.
• Proactively manage account health, identify risks, and implement recovery plans while spotting upsell and cross‑sell opportunities.
• Collaborate with Energy Renewals Agents and other departments to maximise renewal rates and overall customer satisfaction.

Required profile

• Proven experience in account management, preferably within the energy or B2B services sector.
• Track record of delivering sales and commercial results.
• Excellent communication and stakeholder‑management abilities.
• Strong commercial acumen and an analytical mindset.

Required skills