Key Lead - Silverburn, Hollister

About the role

The Key Lead ensures every customer receives a quality in-store experience. Acting as Floor Supervisor, they guide and coach Brand Reps and Stock Associates so store operations run smoothly. As part of the store leadership team, they drive store performance on the floor through customer experience and team achievement of daily sales.

Key responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyse reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of retail experience preferred; no supervisory or management experience required.
• Strong customer focus, excellent interpersonal and communication skills.
• Knowledge of current fashion trends, energy, assertiveness and confidence.
• Adaptability, flexibility, attention to detail and a strong work ethic.

What we offer

• Starting rate of £13.80 per hour (range £13.80 - £13.80).
• Quarterly sales incentive bonus and merchandise discount.
• Flexible schedule and opportunities for career advancement.
• Training and development, and the Associate Assistance Program.
• Opportunity to become a Brand Affiliate.

Schedule varies weekly, with at least 16 hours per week expected, Saturday and Sunday availability, and extra hours during peak times. Offers are subject to completion of the 90-day probationary period and applicable work visa formalities.