Lead IT Analyst, End User Computing, EMEA

About the role

Citic CLSA is looking for a Lead IT Analyst for End User Computing in its London office and other European locations. The role provides frontline end-user technology support and implements IT projects, while also supporting IT infrastructure engineering activities coordinated by functions groups in the Asia headquarters.

Key responsibilities

• Comply with FCA regulations, the company's Code of Conduct and policies on personal account trading, client complaints, gifts and inducements.
• Handle support calls according to local guidelines, from logging and tracking through to final resolution, and follow morning-check procedures on morning-shift rotation.
• Provide front-line support for PC and laptop hardware and software, including the Microsoft productivity suite, in-house applications and cloud applications.
• Support Bloomberg, WIND and other market data applications, and assist with trading-floor moves, additions and changes.
• Support voice, video conferencing and telecoms systems, and liaise with IT colleagues in other regions to keep global policies and standards consistent.
• Implement and/or coordinate IT projects, support remote users on VPN, and help end users with their AI needs.

Required profile

• Bachelor's degree (not necessarily IT-related).
• At least 3 years of relevant experience supporting trading floors, with good experience supporting Bloomberg terminals and/or other trading applications.
• Ability to work flexible hours and varying shifts, including weekends and out-of-hours when called upon.
• Excellent command of spoken and written English, strong customer service focus and good teamwork within the UK and European offices.

Required skills

• Advanced technical skills supporting Microsoft Office, PCs, laptops and mobile devices.
• Knowledge of LAN networking and video conferencing software such as Zoom and Teams.
• Familiarity with desktop operating systems, office automation and general infrastructure.
• CompTIA A+ preferred.