Lead ServiceNow Developer

About the role

Sword is seeking an experienced Lead ServiceNow Developer to own the design, development, and implementation of complex ServiceNow solutions across multiple modules. This senior position combines hands‑on technical work with architectural oversight, ensuring solutions meet governance, security, and business requirements.

Key responsibilities

• Provide technical leadership for all ServiceNow development activities, enforcing coding and platform best practices.
• Lead solution design sessions, translating complex business requirements into scalable technical designs.
• Oversee development and integration work for ITSM, CSM, ITOM, and other ServiceNow modules.
• Establish and enforce development standards, code‑review processes, and documentation practices.
• Collaborate with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision.
• Design, develop, and deploy custom applications, integrations, and automation workflows.
• Manage complex scripting, API integrations, performance tuning, and platform reliability.
• Coordinate releases, upgrades, and testing with system administrators and developers.
• Resolve critical technical issues and support continuous delivery pipelines.

Required profile

• Proven senior‑level experience delivering ServiceNow solutions in ITSM, CSM, and ITOM.
• Strong stakeholder engagement and communication skills.
• Demonstrated ability to mentor and lead development teams.
• Experience translating strategy and governance into practical technical execution.
• Track record of delivering high‑quality, scalable, and maintainable solutions.

Required skills

• ServiceNow platform expertise (ITSM, CSM, ITOM).
• ServiceNow scripting (JavaScript, Glide APIs).
• API integration and custom application development.
• Performance tuning and platform reliability.
• Automation workflow design.
• Code review, documentation, and development standards.