Lead Support Analyst, Trading Applications

About the role

Citic CLSA is looking for a Lead Support Analyst for Trading Applications within its Global OMS/EMS support team. The team handles Level 1 and Level 2 requests from CLSA trading desks, clients, vendors, brokers and exchanges. The analyst works in shifts to cover the Asia, US and Europe markets, alongside Application Support teams in Pune, the US and Australia.

Key responsibilities

• Provide L1/L2 support for OMS/EMS applications, resolving incidents, service requests and trading issues promptly.
• Support daily trading operations across High Touch and Low Touch Cash Equities, SWAP and Futures & Options (F&O) desks.
• Monitor trading application health, connectivity and order flow to keep trading running.
• Liaise with traders, clients, brokers, exchanges, vendors and internal stakeholders to troubleshoot production issues.
• Work with infrastructure and network teams to set up, maintain and troubleshoot connectivity with exchanges, brokers and other external parties.
• Coordinate with global Application Support teams in Pune, the US and Australia for follow-the-sun coverage.
• Handle incident management, root cause analysis and post-incident reviews, and drive preventive measures and continuous improvement.
• Maintain operational procedures, support documentation and knowledge repositories, and contribute to process automation.

Required profile

• Bachelor's degree in Computer Science, Software Engineering or a related IT field.
• Minimum 7 years of relevant experience in FIX technology, with good experience in FIX certification and FIX client onboarding.
• 3-5 years of experience in a Broker / Dealer environment.
• Excellent communication skills and the ability to interact with vendors and traders.
• Strong attention to detail, proactive mindset and teamwork.

Required skills

• FIX technology, including FIX certification and client onboarding.
• Knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.
• Trade flow systems such as CONNECT and order management systems such as Fidess and Flextrade.
• Exchange rules of Asian markets.
• Algo trading, SWAP, Futures & Options business in a DMA/DSA FIX environment.