Legal Assistant / Paralegal – Wills, Trusts & Probate

About the role

Napthens LLP's Wills, Trusts & Probate team in Preston is looking for a Legal Assistant to support its busy department and act as a first point of contact for clients. The role is full time, 35 hours per week, Monday to Friday, 9am to 5pm. It suits someone who communicates clearly, delivers strong client service and enjoys a fast-paced, detail-focused environment.

Key responsibilities

• Provide professional, empathetic communication to clients by telephone and email.
• Support lawyers with diary management, appointment scheduling and preparation of documents.
• Assist with the administration of Wills, Trusts and Probate matters, including file opening, ID verification and document registration.
• Manage storage processes: locate documents, arrange collections, update records and maintain accurate data.
• Process payments, verify client details and ensure all information is recorded correctly.
• Maintain organised workflows and identify tasks needing attention proactively.
• Work collaboratively with colleagues to support smooth departmental operations.

Required profile

• Previous experience as a Legal Assistant or in a similar legal support role, ideally within Private Client / Wills, Trusts & Probate.
• Excellent communication skills, with confidence handling telephone enquiries.
• Empathy and professionalism when supporting bereaved or vulnerable clients.
• Strong attention to detail and accuracy.
• Effective organisational and multitasking abilities.
• A proactive, supportive approach and the ability to work well within a team.

Required skills

• Experience using Proclaim is preferred; other case management systems are also welcome.
• Confidence using IT systems and digital workflows.

What we offer

• A supportive, collaborative team environment.
• A strong commitment to client care and professional standards.
• The chance to contribute from day one.