Managed Services Intern

About the role

NetApp's EMEA Managed Services Internship offers hands-on experience in how a regional Managed Services business operates day to day. You will support the team with operational, commercial, reporting and coordination activities across delivery administration, forecasting, customer onboarding, governance, revenue tracking, renewals, pre-sales support and process improvement. The internship starts on 4 January 2027 and takes place in a hybrid environment.

Key responsibilities

• Support project, revenue, customer onboarding, transition and steady-state delivery tracking across active EMEA Managed Services accounts.
• Maintain delivery trackers, action logs, customer records, internal status views and handoffs between pre-sales, transition, delivery, finance and account teams.
• Assist with forecasting inputs, data quality checks, recurring reporting and summaries on delivery health, customer status, risks, renewals, actions and revenue.
• Help prepare management updates, monthly delivery review materials, briefing notes, customer context summaries and internal business review content.
• Track deal renewals, contract end dates, commercial milestones, pipeline visibility and follow-ups with delivery, finance and account teams.
• Maintain action logs from governance meetings and track initiatives, risks, dependencies, overdue actions and next steps to closure.
• Research to support pre-sales lead generation, account planning, customer opportunity reviews, reusable templates, collateral and case studies.
• Document simple processes, gather feedback and suggest ways to simplify repetitive administration.

Required profile

• Current student, school leaver or recent graduate in Information Technology, Business, Finance, Management, Data Analytics or similar.
• Interest in technology, managed services, enterprise IT, business operations, customer delivery or data-driven decision-making.
• Good written and verbal communication, able to write clear notes, summaries and action updates.
• Organised, reliable and detail-oriented, able to handle several small tasks or workstreams at once.
• Analytical mindset, proactive and curious, willing to ask questions.
• Experience in research, reporting, coordination, customer communication, finance, project support or process improvement is beneficial.

Required skills

• Spreadsheets and trackers
• Presentation materials
• Microsoft Office tools
• Collaboration platforms

Applications are submitted only through the company website; emailing recruiters or HR directly will not affect the application. The role is open to equal opportunity candidates.