Membership Services Administrator – Customer Support

About the role

This full‑time, temporary position supports a well‑known environmental charity by handling inbound telephone enquiries and maintaining the accuracy of member records. You will work Monday to Friday, 9 am‑5 pm, ensuring that contact details are up‑to‑date ahead of a major CRM migration.

Key responsibilities

• Answer incoming calls courteously and provide assistance to members.
• Update addresses, email addresses, telephone numbers and other personal details in the organisation’s database.
• Verify the correctness of existing data to support a smooth transition to a new CRM system.
• Document changes accurately and follow data‑entry procedures.
• Escalate complex issues to senior staff when required.

Required profile

• Excellent verbal communication skills and a polite telephone manner.
• High attention to detail and strong organisational abilities.
• Ability to work independently while adhering to strict data‑quality standards.
• Comfortable handling repetitive tasks in a call‑centre environment.

Required skills

• CRM system usage

What we offer

• Competitive hourly rate of £14‑£15.50.
• Stable full‑time hours with a clear Monday‑Friday schedule.
• Opportunity to contribute to an environmental charity’s mission.
• Experience working with data migration projects.