Mortgage Administrator – Hybrid Role in Chippenham

About the role

Acorn by Synergie is seeking a Mortgage Administrator Coordinator to support a specialist mortgage brokerage in Chippenham. You will work closely with a team of mortgage brokers, handling applications from submission through to completion while delivering high‑quality customer service.

Key responsibilities

• Provide proactive administrative support to specialist mortgage brokers.
• Manage mortgage applications from initial submission to final completion.
• Liaise with lenders, solicitors, surveyors, estate agents and customers to progress cases.
• Enter and maintain confidential client information accurately in the mortgage CRM system.
• Ensure all records are up‑to‑date, accurate and compliant.
• Handle incoming telephone calls and email enquiries professionally.
• Draft correspondence, letters and documentation using Microsoft Office.
• Welcome office visitors and assist with general office administration.
• Maintain office supplies and place orders when required.
• Communicate case progression and operational updates to the management team.

Required profile

• Previous administrative experience (essential).
• Experience in mortgages, financial services, banking or the property sector (highly desirable).
• Excellent verbal and written communication skills.
• Strong organisational and time‑management abilities.
• High level of accuracy and attention to detail when handling confidential financial information.
• Professional and discreet approach to sensitive data.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Salary of £27,562 per annum plus bonus.
• Hybrid working after a six‑month probation (3 days office, 2 days home).
• Free on‑site parking.
• Competitive annual leave plus bank and religious holidays.
• Standard office hours: Monday‑Thursday 9:00‑17:30, Friday 9:00‑17:00.