Neighbourhood Housing Officer (Temporary, Full‑time)

About the role

We are seeking a proactive Neighbourhood Housing Officer to join a local authority team in Northolt. This full‑time, temporary position is fully office‑based and focuses on delivering high‑quality housing management services to residents across a range of tenures.

Key responsibilities

• Manage a designated patch of properties, including social housing tenants, leaseholders and sheltered residents.
• Provide excellent customer service and handle tenancy‑related casework such as sign‑ups, terminations, exchanges, succession applications and transfers.
• Conduct estate inspections, home visits and resident meetings.
• Collaborate with internal departments and external agencies to support vulnerable residents.
• Support tenancy sustainment, signpost to relevant services and respond to complaints within agreed timescales.
• Monitor communal areas, address health and safety issues and assist with safeguarding referrals.
• Participate in legal processes, including court attendance and enforcement actions.
• Maintain accurate records and ensure compliance with housing policies and legislation.

Required profile

• Experience managing social housing residents.
• Proven ability to deliver exceptional customer service.
• Strong verbal and written communication skills for interacting with residents, staff and external partners.
• Team‑oriented mindset with the ability to work collaboratively.
• Effective problem‑solving, negotiation and conflict‑resolution skills.
• Organisational capability to plan, prioritise and produce high‑standard work.

Required skills

• Knowledge of relevant housing legislation and industry standards.
• Ability to handle tenancy casework and legal processes.
• Competence in conducting inspections, home visits and resident meetings.
• Experience supporting vulnerable residents and making safeguarding referrals.

What we offer

• Competitive hourly rate (£22.02 – £28.71 per hour).
• Full‑time, on‑site role within a supportive local authority environment.
• Opportunity to develop expertise in housing management and community engagement.