Night Concierge - Luxury Residential Development

About the role

A prestigious residential development in Twickenham, SW London, is recruiting a professional and experienced Night Concierge. The postholder acts as the primary point of contact during night hours (07:00 PM to 07:00 AM, 4 on 4 off), delivering exceptional customer service to residents, guests, contractors and clients and keeping them feeling safe, supported and valued. The role suits someone with previous luxury residential experience and excellent written and verbal communication skills.

Key responsibilities

• Meet and greet residents and visitors, handling enquiries in person and by telephone
• Provide assistance to residents, guests and visitors as required
• Maintain building security, including monitoring CCTV and carrying out regular patrols
• Communicate professionally with leaseholders and managing agents
• Carry out regular inspections and report maintenance issues or security concerns to the Building Manager
• Conduct weekly fire alarm, lift alarm and other compliance checks, keeping accurate records
• Respond to emergencies and report incidents, complaints and Health & Safety matters correctly
• Manage key control procedures with accurate sign-in and sign-out records
• Oversee deliveries to reception, including secure handling and distribution of parcels and registered mail

Required profile

• Ideally previous experience in residential property or a similar concierge role
• Strong track record of outstanding customer service
• Experience overseeing contractors and building works in a busy development
• Good knowledge of fire safety, health and safety and security procedures
• Ability to handle confidential information with discretion

What we offer

• Salary up to £28,000 per annum
• 20 days annual leave
• 4% pension contribution
• Life insurance
• Discounted gym membership
• Opportunities for career progression