Night Concierge (SIA Required)

About the role

A modern residential development of 1,200 units in Barking (IG11) is looking for a Night Concierge. The concierge is the first point of contact for residents, visitors and contractors, and must be professional in manner and appearance at all times. The post is permanent, with 4 days on and 4 days off, working 19:00 to 07:00, paid up to £29,630 per year (£14.80 per hour).

Key responsibilities

• Meet and greet residents, visitors and contractors courteously and professionally.
• Act as first point of call for telephone, intercom, email and face-to-face enquiries.
• Receive and log parcels and packages, and hand them over to residents or authorised third parties after checking ID.
• Log written instructions and verbal requests (by email) under the relevant apartment number on the concierge database, and file them in the Outlook folder.
• Register new residents, enter their details on the database, and email them their login details and a welcome letter.
• Programme door entry fobs and key cards, and enter telephone numbers on intercom panels where applicable.
• Forward resident complaints and lease breaches (subletting, noise, pets) to the Building Manager.
• Arrange contractor access (e.g. HIU, sprinkler head, window cleaning) and perform end-of-shift parcel and key audits.
• Carry out weekly fire alarm, lift alarm and other regulatory tests, report issues and update handover notes.
• Be familiar with fire activation and evacuation procedures, patrol the site and fix minor health and safety risks proactively.
• Follow company email, telephone and internet policies, dress code and health and safety requirements.

Required profile

• At least 2 years' concierge experience at a residential establishment.
• Exceptional customer service skills, attention to detail and outstanding written and verbal communication.
• Enthusiastic, proactive and able to build trusting relationships with residents and colleagues.
• SIA licence required.