Night Reception Team Member

About the role

Join the front‑desk team at ibis London Heathrow Airport and ensure guests enjoy a smooth, safe, and welcoming experience during the night hours. You will be the first point of contact for late‑arriving visitors and the key person responsible for closing the day’s operations.

Key responsibilities

• Conduct the nightly audit, reconcile all transactions and prepare reports for management.
• Welcome guests during late hours, manage check‑in and check‑out procedures.
• Handle payment transactions, including credit‑card processing and billing accuracy.
• Respond promptly to guest inquiries, requests, and concerns.
• Collaborate with housekeeping, security and other departments to resolve issues.
• Monitor the front‑desk area for cleanliness and report any suspicious activity.
• Perform any additional tasks required during the night shift.

Required profile

• Strong customer‑service orientation with a professional demeanor.
• Ability to work independently during night hours.
• Good numerical accuracy and attention to detail.
• Excellent communication skills in English.

Required skills

• Experience with credit‑card processing and payment handling.
• Familiarity with nightly audit and financial reconciliation.

What we offer

• Part‑time contract (20 hours per week) with a rate of £15.30 per hour.
• Opportunity to work within the global Accor network.
• Access to training, career development and employee benefits.