Centre Assistant – Part‑Time Customer Service & Café Role

About the role

We are seeking an enthusiastic, hard‑working person to help run the shop and café at The Lodge Reserve. You will deliver excellent customer service, support visitors and contribute to the smooth operation of our busy visitor centre.

Key responsibilities

• Manage day‑to‑day shop operations, including cash handling, tills and stock management.
• Welcome visitors, provide information about the reserve and encourage support for RSPB’s work.
• Assist the café team by serving customers and performing typical kitchen duties.
• Work a rota that includes weekends and occasional alternate weekdays.

Required profile

• Ability to use basic IT systems such as tills, booking or stock management software, or willingness to learn.
• Experience with cash handling, opening/closing or securing premises.
• Basic awareness of food hygiene standards or willingness to undertake training.
• Strong communication skills and a positive, proactive approach to supporting visitors.

What we offer

• Salary £26,228 – £27,999 per annum.
• Holiday entitlement, pension scheme and life assurance.
• Permanent part‑time contract (17.5 hours per week) with potential overtime.